Refund policy
Returns & Refund Policy
We want you to love your purchase from Halo Hair Co. If you're not completely satisfied, we're here to help.
30-Day Return Window
You have 30 days from the date you receive your order to request a return. Under the UK Consumer Contracts Regulations 2013, you also have the right to cancel your order within 14 days of delivery without giving any reason.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- - In its original packaging with all tags attached
- - Not a used or opened hair product (for hygiene reasons)
How to Return
- Contact us at support@halohairco.co.uk within your return window
- 2. We will provide you with return instructions and a return address
- 3. Ship the item back using a tracked service
- 4. Once we receive and inspect the return, we will process your refund
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Exchanges
If you would like a different size, please return your original item and place a new order for the correct size.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery at support@halohairco.co.uk with photos. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
For any questions about returns, please email: support@halohairco.co.uk