Shipping policy
Shipping Policy
Last updated: November 2024
Thank you for shopping with Halo Hair Co. Please read our shipping policy carefully before placing your order.
Where We Ship
We currently ship to addresses within the United Kingdom only.
Free Shipping
We offer free standard shipping on all orders to UK addresses. No minimum order value required.
Processing Time
Orders are typically processed within 1-3 business days. During busy periods, processing may take slightly longer.
Delivery Times
As we work with international suppliers, standard delivery to the UK typically takes 7-21 business days from the date of dispatch. We know this is longer than domestic retailers, but it allows us to offer premium quality wigs at competitive prices.
If you need your order sooner, please contact us at support@halohairco.co.uk before placing your order and we will do our best to assist.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this to monitor your delivery.
Customs and Duties
As your order is shipped from our international warehouse, it may be subject to customs inspection. However, all applicable import duties for UK deliveries are handled by us — you will not be charged any additional customs fees upon delivery.
Delays
While we strive to meet all estimated delivery times, delays can occasionally occur due to customs processing, carrier delays, or high demand periods. If your order has not arrived within 25 business days of dispatch, please contact us at support@halohairco.co.uk and we will investigate.
Lost or Stolen Packages
Halo Hair Co is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your package, please check with neighbours and your local delivery office first, then contact us.
Contact Us
For any shipping queries, please email us at support@halohairco.co.uk